Shipping Policy

Shipping Policy

 

At KIDONEX, we strive to deliver your orders in a safe and timely manner. Please review our shipping policy to understand how we handle order processing, delivery timelines, and shipping charges.

 

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive an order confirmation and shipping update via email or SMS.

 

Delivery Timelines

Standard delivery time: 3–7 business days depending on your location. Remote or rural areas may take slightly longer. You can track your order through the tracking link shared after dispatch.

 

Note: Delivery timelines are estimates and may vary due to external factors such as courier delays, weather conditions, or local restrictions.

 

Shipping Charges

Free shipping on all prepaid orders above ₹999 (Excluding Special Categories/Products). For orders below the threshold, a standard shipping fee will be applied at checkout. Cash on Delivery (COD) charges May/Not apply if selected.

 

Delivery Areas

We currently deliver across India, including metro cities, towns, and most pin codes.

If your pin code is not serviceable, our team will contact you to offer alternative options.

 

Delivery Partner and Tracking

We work with reliable delivery partners to ensure your orders are delivered securely. Once shipped, you will receive a tracking link via email or SMS to monitor your shipment in real-time also Your Account on website.

 

Failed Deliveries

If a delivery attempt fails due to incorrect address or unavailability, our team or courier partner will contact you. In case of repeated failed attempts, the order may be returned to us and a re-shipping fee may apply.

 

Contact Us

For any shipping-related queries, feel free to reach out to us at: Email: info@kidonex.com