Return, Exchange & Refund Policy

At KIDONEX, we are committed to ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

 

Return Window

You can request a return or exchange within 7 days from the date of delivery.

 

Conditions for Returns

You may request a return if: The product is defective, damaged during delivery, or not as described.

You received the wrong item, size, or color. The item is unused, unwashed, and returned in its original packaging with all tags intact.

 

Exchange Policy

We accept exchange requests for: Size-related issues. Color change requests, subject to availability.

Please note that exchanges are limited to one time per item. Items Not Eligible for Return or Exchange

Used, washed, or damaged items (caused by customer handling). Products without original packaging or tags.

Personal hygiene products such as diapers and innerwear, unless defective. Clearance or sale items, unless the product is defective or damaged.

 

How to Request a Return or Exchange

Log in to your KIDONEX account. Go to the ‘Orders’ section. Select the relevant item and choose ‘Return’ or ‘Exchange’. Fill out the required information and upload any relevant images. Our support team will review your request and respond within 24 to 48 hours.

 

Pickup and Refund Process

We will arrange a reverse pickup from your address. Once we receive and verify the product, we will process: A refund to your original payment method or offer store credit, or An exchange shipment, based on your request. The process typically takes 5 to 7 business days after we receive the item.

 

Refund Policy

 At KIDONEX, we want your shopping experience to be worry-free. If you're not satisfied with your purchase due to a valid reason, you may be eligible for a refund as per the policy below.

Refund Eligibility

Refunds are processed only under the following conditions: You have raised a valid return request within 7 days of delivery.

The product is returned in unused, original condition with all tags and packaging intact. The item is defective, damaged during transit, or incorrect (wrong size, color, or product). Our team has received and approved the returned item after quality inspection.

Refund Process

Submit a return request from your KIDONEX Orders section. Once your return is approved and the product is picked up and received: We will inspect the product within 1–2 business days of receiving it. Upon successful verification, your refund will be initiated.

Refund Timeline

Prepaid orders: Refund will be processed to the original payment method (UPI, card, net banking, etc.) within 5–7 business days after approval.

Cash on Delivery (COD) orders: Refunds will be issued as store credit or to your bank account or UPI ID after verification.

In case of any delays, please contact us at info@kidonex.com with your order details.

Non-Refundable Cases

Refunds will not be issued if: The product was used, washed, or returned without original packaging.

The return was requested after 7 days of delivery. The product falls under non-returnable categories (e.g., hygiene-related items unless defective).

Store Credit (Optional)

If preferred, you can opt for a store credit instead of a bank refund. Store credit can be used for any future purchases on KIDONEX.

Contact Us

If you have any questions or need assistance, please contact us at:

Email: info@kidonex.com